CONTRACT

These Terms and Conditions represent a contract between VanClean and the Customer.

Both parties will ensure that their respective responsibilities under this agreement.

The Customer agrees that any use of the Company’s cleaning service, including placing an order for services by phone, email, online forms will constitute the Customer’s acceptance of these Terms and Conditions.

QUOTATIONS

All quotations are given by VanClean will remain open to acceptance for a period of 30 days.

We reserve the right to amend the initial quotation, should the Customer’s original requirements change.

TAXES

Rates dose not include (PST) BC rate (7%)

EQUIPMENT

We will Provide all cleaning equipment unless customer ask to use their own products.

PAYMENT

One time move out cleaning – The Customer must make payment either by cash, cheque or credit card before the cleaner leaves the Customer’s property.

Regular office cleaning – We will send invoices bi-weekly and customer should pay their bill within 15 days by checque or per authorized credit payment.

We reserve the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 20% per annum from the due date until the date of actual payment.

CANCELLATION

The Customer can cancel the scheduled services by giving no less than 48 hours prior notice. If the service is booked with less than 48-hours from when it takes place the company requires the customer to pay a 25% cancellation fee.

REFUNDS

Refund will be issued if the Customer has cancelled a cleaning service within the allowed time of 48 hours prior to the start of the cleaning service.

CLAIMS

The Customer agrees to inspect the work immediately upon the cleaning is done and to draw the cleaners’ attention to any outstanding issues while they are still on site.

We will not be responsible for damage due to faulty and/or improper installation of any item also old/worn out/damaged items.

LIABILITY